Course Overview
2h 31m | 19 Videos | 63904 Views | 
Intermediate Commercial Banking (Module #2) – Bank and Customer Relationship Management:
The curriculum for the Commercial Banking Module has been designed keeping in view the various aspects of the commercial banking in India and the rules and regulations that are needed to be followed in the commercial banking sector of India as laid down in the guidelines of the RBI. The origin and evolution of commercial banking is also taken into consideration.
Through this course you will learn about introduction to the course, definition of banking, evolution of banking, functions of commercial banks, competitive landscape of banks, strategy for expanding customer base, services to different customer group, competition among banks, CRM and banking ombudsman scheme, KYC norms and PMLA, technology, outsourcing of non-core activities, financial inclusion- initiatives by RBI, financial inclusion- micro credit and SHG.
Target Customers:
- Students as well as the professors who have plans of appearing for the NCFM Module
- Any person who has interest in Commercial Banking and what to learn about the Indian system of Commercial Banking
- Students who belong to the various business schools
Pre-Requisites:
- Basic knowledge that is related to finance
- The person planning to undertake this module must have interest in finance along with a passion for learning
- A personal computer along with an internet connection
