ITIL® Practitioner Certification Course

This is an online Training course on Advanced ITIL where you will be understanding about service transition and service operation modules in ITIL course.

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 16h 19m | 134 Videos | 50460 Views |   Expert

Advanced ITIL Overview

This course is an online training course on Advanced ITIL and provides you understanding about service transition and service operation modules in ITIL. The course is a well-reviewed and well-received one. It generally is rated as a four-star course. ITIL is abbreviated as Information Technology Infrastructure Library and is a bunch of practices intended for IT service management (ITSM) that mainly concentrates on supporting IT services with the needs of business and entrepreneurship. The most recent edition, called the ITIL 2000 edition, is published as a series of five core volumes and each of these volumes covers a different ITSM lifecycle range. It underpins ISO/IEC 20000, the International Service Management Standard for IT Service Management. But, as an offhand mention, there are some discrepancies between the ISO 20000 standard and the ITIL framework.

ITIL deals with processes, tasks, checklists, procedures and that too on a rather generalized platform. It is not limited to an organisation. Instead, an organization can use it to establish integration with its strategy, to deliver value and sustain a minimum stage of competency. The organization can now plan, carry out and ascertain after establishing a baseline. It not only demonstrates compliance but also assesses improvement.

After July 2013, ITIL was taken over by AXELOS, a joint venture between Capita and Cabinet Office. AXELOS functions as a licensing authority to organizations enabling them to use ITIL intellectual property. It also functions as an accreditor to licensed examination institutes and manages updates to the framework. With impending importance on IT, the UK government’s Central Computer and Telecommunications Agency (CCTA) developed a set of recommendations in the decade of the 80s. It identified that without standard practices, government agencies and private sector contracts had begun creating their own management practices. As a result, the IT Infrastructure Library began as a collection of books. This collection of books was created around a process model-based view of controlling and managing operations which is often credited to W. Edwards Deming and his plan-do-check-act (PDCA) cycle.  The publications that began in 1989 and carried on in the initial stages to 1996 grew within ITIL to more than 30 volumes. Then the library grew from what it was in 2000-2001 to reach greater heights in 2007 and then changed into an even more resourceful library in 2011.

The ITIL course deals with the terminology, structure and the basic concepts of ITIL and enables the comprehension of the core principles of ITIL practices for Service Management. The ITIL framework enables IT to be a business service partner instead of merely being a back-end support. So, ITIL courses of action and best practices align IT actions and expenses to business needs and alter them as the business grows or shifts direction.

ITIL-based IT infrastructure management may actually be quite a complex specialty for any business.  As a result, it is to a great extent the domain of the biggest IT-centric businesses like Microsoft, Hewlett-Packard and IBM along with other big enterprises in retail, finance, pharmaceuticals, manufacturing and entertainment.

Advanced ITIL Course Description

You come to learn about the overall concepts, processes, policies and methods associated with the Service Operation phase of the Service Lifecycle. It encompasses the management and control of the activities and techniques within the service operation stage. It does not deal with the nitty-gritties of all the supporting processes.  A scenario-based approach is employed and the goal is to learn the basic and advanced concepts of the best practices of ITIL. The course helps the students to adequately complete the associated examination.  Candidates look to the accurate use of process and practice elements utilized and the management capabilities required to deliver quality Service Management practices. The course involves 2+ hours of HD videos, 13+ lectures and the service of many well-versed experts in the course.  Certificates of Completion are handed over to the learners and lifetime access is provided to each of the learners. More than 4000 students have already enrolled. We hope that is an incentive for you to decide for your taking up the course.

Once the learner completes the course he or she gains expertise in:

• Understanding Service Management as a practice and the principles, purpose and objectives of Service Design.
• Comprehend the manner in which all Service Operation processes interact with our Service Lifecycle processes.
• An understanding is gained of the sub processes, activities, methods and functions in the Service Operation processes.
• You learn about Service Operations – roles and tasks at hand.
• The methods of Service Operation performance.
• Understanding technology and implementation requirements in support of Service Operations.
• You learn about Service Operation – challenges, critical success factors, and risks associated with it.

The curriculum comprises an overview of the Advanced ITIL course which comprises an Introduction to the course and the objectives of Service Operation.

• Process of Service Operation includes Service Operation processes, introduction to Service Operation, Activities of Event Management and Processes in Service Operation.
• Process of Request and Access Management comprising of Service Desk Responsibility, Request of Fulfillment Process and Access Management Process.
• Problem Management Processes including Problem Management Process, Activities of Problem Management, Information about Errors and its Importance, Service Desk Function, Introduction to Application Management, Functions of Application Management, Critical Success Factors, Technology Considerations, Common Service Operations Activities and Introduction to Service Transition are dealt with.

It provides insight into the basic concepts of Service Management like the fact that Service Management in the IT industry occupies a very important position in the seamless functioning of your service desk. Service Management service desk enters the fray when there is issues like usual ones e.g. the stressful atmosphere and minor and major incidents taking place. Changes and releases have to be overseen and these are very important factors. This is why Service Management comes in useful and is so beneficial.

Problem Management is also dealt with and ITIL explains problems as the cause of one or more incidents. Problem Management is the process that deals with managing the lifecycle of all problems. It deals with problems and disallows resulting incidents from happening, eliminates recurring incidents and minimizes the impact of incidents that cannot be prevented.

You learn in detail about Service Operations. It deals with the effective and efficient delivery of IT services. This comprises fulfilling user requests, identifying and resolving service failures, solving problems or hurdles in the functioning and performing routine operational tasks.

What are the requirements /pre-requisites

All courses need the learner to possess a certain level of competency. This course, too, needs the learner to have the following skills:

• 21 contact hours with Accredited Training Organisation
• Accredited ITIL V3 Foundation certificate in IT Service Management is strongly recommended.
• 2-4 years professional experience working in IT Management Service desirable.
• Minimum 21 hours of personal study.

As this is an advanced course, it is obvious that you need to have upgraded yourself to the level of comprehension required and stipulated here. If you do have the pre-requisites, you can definitely be a notch above the rest and do a great justice to the course.

Target Audience for this Training

This Advanced training is open to and caters to the needs of all sorts of professionals, provided you have met certain criteria. The criteria certainly refer to those who have professional expertise and can make the best of the training.

The Intermediate modules proffer the best direction pertinent to all types of organizations who provide services to businesses and entrepreneurial ventures.

FAQs – General Questions

• What is ITIL?

This is the only comprehensive and consistent documentation of best practices for IT Service Management. Many organizations the world over use it and an entire ITIL philosophy has spawned around the guidance contained in the ITIL books and the supporting professional qualifications.

• How can I train for the ITIL Examinations?

The very useful training is available at the network of ATOs (Accredited Training Organizations) that are assessed and certified by APMG International. They can be found at

• How do I receive training to sit for the ITIL examinations?

The advanced course can help you to prepare well to sit for the ITIL examinations. This is a course that helps you to prepare for the higher level ITIL examination. It is a complete mandatory accredited training and before one takes the examination. The ITIL Qualification board has taken the decision to hold these exams in alignment with the courses as these higher level ITIL courses are focused on the practical application of ITIL principles and knowledge.

• How successful is ITIL in its functioning and what are the results?

A: ITIL is very successful and beneficial in many ways.  Some top-tier universities have adopted ITIL in their functioning. They include University of Wisconsin-Madison, University of Wisconsin – Milwaukee, Yale University and Ohio State University.  Some major US companies have also adopted ITIL. They include Caterpillar, Disney, Honda, Microsoft, Proctor and Gamble, Sony and Visa

Career Benefits of Advanced ITIL

The course which is quite advanced enhances your ITIL knowledge by teaching  Service Transition and Service Operation (ST and SO respectively) modules from the Lifecycle modules. It leads you on to walking the path of becoming an ITIL expert. ITIL can go along way into leading to a good salary hike in the organization one is working in. Insights into the beneficial effects of enrolling for this training are certainly welcome. It helps a person in the long run to a great extent. It not only leads to benefits in the organization a professional is working in but also profits in the IT sector as a whole.

First and foremost, the course has widespread implications for the job one is working in. The aim is to align IT services with what a business requires. Through ITIL, many businesses are able to approach service delivery more professionally and thus lead to the goal of achieving customer satisfaction. Those who are in the business sector and are moving to a Technology and IT Services Company, those who are involved in IT Services Management, those who are IT consultants, and those who are mid and senior –level professionals in the IT sector are all beneficiaries when they train in ITIL.

Course Testimonials

Santhana Krishnan VL

The Advanced ITIL course is good and understandable. Concepts are clearly explained.  The videos entirely covered Service Strategy, Service Design, Service Transition, Service Operation and Service Continuous Management. Lectures are neatly presently and everything is explained clearly. Thank you. I very much learned the processes and concepts.

Ansul Jindal.

The courses of EduCBA are very useful and descriptive. Loved the training and the tutorial material also.

Zarna Shah

Thank you for the comprehensive and knowledgeable inputs the ITIL course. They are quite helpful and a wonderful way to learn more right from your personal computer. I would like to try out more of the courses offered by eduCBA once I am through with this course. The case studies that are used to make the topics more clear prove to be extremely beneficial.

Bob Roddy

EduCBA offers online learning training programmes. They have varied number of online training courses like this one and in-depth knowledge about them. As far as from my experience I can say I benefitted from their online Advanced ITIL course.

Nason Miller

Experience with EduCBA is enriching one and knowledge gained was good. If you desire to learn new things and need to upgrade yourself with current updates you can take up courses like these. Courses are at par with industry requirements and materials shared are also helpful to know more about the subject. Best part is you can see the videos any time only you require is laptop and net connectivity.

We hope you have been able to get an overview of all that the Advanced ITIL course promises. As it is an advanced course it requires some prior knowledge and we wish you all the success.

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