Course Overview
5h 38m | 38 Videos | 64890 Views | 
Intermediate Salesforce CRM Software Training:
This course is for Business Administration Students and Corporate Employees who want to learn about Customer Relationship Management with the powerful SAAS based CRM software Salesforce CRM. This tool helps in dealing with daily business processes like managing Projects, Tasks, Campaigns, EMails, Support Centre, Sales Funnels etc.
If you are a Sales Professional the with the help of Salesforce CRM you can efficiently follow Leads and convert them into Deals by sending Quotations. After that when the Purchase Order gets sanctioned by the Client you can also send an Invoice from a Central Control Panel.
If you are a Marketing Professional with the help of Salesforce CRM you can efficiently create Campaigns and Promotional Projects and collaborate with others online and execute those projects. The system helps you to efficiently create campaigns and follow things up.
If you are Support/Service Personnel with the help of Salesforce CRM you can efficiently follow up various Support Issues and Service Requests that has been generated by your customers. The system helps you to efficiently manage customer specific support request.
If you are a Management Professional with the help of Salesforce CRM you can efficiently follow activities undertaken by various departments and pull reports on Work Progress and Sales Funnel etc. The system helps you to track all your employees business activities and progress from a central interface.
The Topics we have covered in the Salesforce CRM Course
User Interface
Settings
Leads/Contacts/Companies
Campaign
Sales Funnel
Billing and Invoicing
Tasks and Calendars
Call Logs
Customer Support
Course Objective:
How to use Salesforce CRM Tool to efficiently execute Customer Relationship related Tasks and Projects and increase overall business productivity and output.
Target Customers:
- Business Administration Students
- MBA Professionals
- Sales and Marketing Professionals
- Support and Service Centre Personnel
Pre-Requisites:
- Knowledge of basic Business Processes
- Concept of Cloud Based works and Software as a Service should be clear.
