Updated April 12, 2023
Difference Between Dynatrace vs New Relic
The modern applications landscape is built with multiple technologies and interfaces with many third-party applications. It handles several service providers’ APIs to fetch live data and manages microservices to meet users’ expectations. With so much of complexities in their design, the current day applications will have to deliver a good user experience aided by robust back end performance.
Since multiple agencies such as internal developers/power users, third-party vendors, and software service providers are involved in developing the applications, it will be difficult for the internal team to monitor the performance and service level of individual components. For example, a web page’s performance has to be monitored by measuring the time it takes to a. login into the portal, b. load the page, c. complete a transaction, d. to send an email, e. do an LDAP search, e. download a file. It involves monitoring of hardware components along with software aspects in the performance measurement.
Hence Organization requires the Application Performance Monitoring (APM) tool, which will monitor the performance of all the components of the applications, diagnose the root cause of any issues, and ensure smooth, trouble-free service.
Head to Head Comparison between Dynatrace vs New Relic (Infographics)
Below are the top 12 comparisons between Dynatrace vs New Relic:
Key differences between Dynatrace vs New Relic
Let us discuss some key differences between Dynatrace vs New Relic in the following points:
1. About the Company
Dynatrace: Started in the year 2005 in Austria, its first APM was named after Compuware, which Dynatrace acquired. Compuware name was there for the product until 2014 when Dynatrace separated from Compuware, and the product was named Dynatrace, and since then, it got well established in the APM category. It specializes in software intelligence by providing APM services, AI in IT operations (AIOps), User experience management, and cloud infra management.
New Relic: Started in San Francisco, California, in 2008 as a Tech company to help website owners to monitor the performance of the services. The product name New relic is the anagram of its owner’s name Lew Cirne. It got funding from several sources in 2013, and this has helped them to expand to an analytics platform for IOS and Android.
2. Products
Dynatrace:
- Dynatrace: SaaS/ Managed services for full-stack or Cloud infra.
- AppMon: Monitoring Application performance.
- Cloud Infra monitoring.
- AIops: AI in IT operations to do root cause analysis to fix issues, Orchestration, Topology/dependencies, Open ingestion.
- Digital experience Management: Real user monitoring, Synthetic Monitoring, IoT, Mobile and Web.
New Relic: SaaS to monitor Mobile and Web applications in real-time with custom plugins for collecting data. It has partnerships with AWS, IBM Bluemix, Cloudbees, Microsoft Azure and Joyent.
3. Features
Dynatrace:
- With Machine learning capability, any performance issues can be diagnosed up to the stack level that has caused havoc and corrects the stack’s defects. A killer method in the code or issues in a particular server in a farm can be isolated, and defects can be corrected.
- This tool provides clear visibility to the entire stack across all layers, and hence any improvements in the performance can be carried out.
- Early warning alert systems on the issues help users know about the problem that is likely to rise in the near future and avert the issue before it gets compounded.
- This tool has a user-friendly interface that enables easier root cause analysis.
- Simple to install, configure, and debug issues.
- A single agent manages the entire operations.
- Users can view the connections to other systems and verify the relationship among them.
New Relic:
- This tool has a provision to get into the finer details of the application.
- It provides a window to inspect the program’s performance at how much ever depth the user would like to drill down during any part of the entire application lifecycle.
- This tool provides a perfect interface with other systems and services.
- It is easy to configure the setup and use this tool.
- Rich graphical visualization on the performance metrics helps the user interpret the performance levels easily rather than just the numbers.
4. Threshold Limits for Alerts
Dynatrace: This tool sets its own baseline and threshold limits dynamically on the run. Performance exceeding this threshold limit is highlighted.
New Relic: It uses the Apdesk score index in which the user sets the threshold limit for highlighting purpose.
5. Dashboard
Dynatrace: The dashboard offered by this tool is visually striking more. One could get a clear, holistic view of the performance, but it lacks detail and granularity.
New Relic: The dashboard provided by this tool focusses more on information that can be used for business decision making. A graphical interface in this dashboard is informative, intuitive, and easy to understand. Users get further information by Double-clicking on this graph.
6. Platform and Installation
Dynatrace: Offered as full SaS, On-premises, and Hybrid installation models. This tool is popular for its hassle-free automated installation and quick set up.
New Relic: Offered only as a SaaS platform.
7. Plugins and Integration
Dynatrace: Integrations are not available as a service, and support for this is not extensive.
New Relic: Integrations are offered as platform service with multiple plugins with almost all platforms.
Comparison Table of Dynatrace vs New Relic
The table below summarizes the comparisons between Dynatrace vs New Relic:
| Dynatrace | New Relic |
| Machine learning features of AI is enabled for Issue diagnosis and resolution. | AI features are yet to be enabled. |
| Mean time to repair or resolution is very low. | MTTR is a bit high due to manual interventions. |
| It provides access to any depth in the application stack, and hence users have clear visibility of the app performance status. It does not require great skill to debug an issue. | It provides the facility to drill down any level in the application. Application knowledge is required to analyze the root cause. |
| Automated installation and quick set up. | Such an automated facility is yet to be enabled. |
| Pre-emptive alerts are provided to users on issues likely to crop up and avoids damage. | Users will have to monitor and take action continuously. |
| Integrations with other platforms are built in a loose way. | Very strong in providing integration with all renowned platforms. A separate service is available to provide integration and plugins. |
| SaaS, On-premises, and Hybrid models are available. | Offered only in the SaaS model. |
| Visually attractive dashboards are provided to monitor the applications. Drilldown facility to view further details not available. | Emphasis is given on the information content rather than the display. Great in-depth information is provided to the users for analysis. |
| The threshold limit is dynamically set for alerts in the variations in the application platform. | Users will have to set the threshold limit to monitor the performance aberrations. |
| No clarity in the administrator role and empowerment in the SaaS version. | It’s a cloud-centric tool, and enough clarity is inbuilt. |
| Single-agent manages the entire installation. | Limited options are available. No agent management tool is available. |
| Slow performance at high load. | Alerts and dashboards queries are restricted to 1000 users, and hence they cannot be displayed on an enterprise scale. |
Conclusion: In the fierce competition, Dynatrace takes the first position due to its easy operations and striking features. New relic takes the second position, and Appdynamics, the other APM tool, takes the third slot.
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